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Direct To Pet Reviews

Based on 910 reviews
71%
(644)
12%
(106)
7%
(60)
2%
(22)
9%
(78)
Kittens like it

Kittens like it although I wished I had shopped around on price. Found it else where for half the price

Luxury Pad for Bengal Fur Boy

My big muscled cat needed a stable cat tree/post. He bounds towards it and crashes up to the top. He loves all of the ins and outs and cubby holes. He loves the soft fluffy spots on top where he curls up and sleeps in the sun. Its exactly what I was looking for and it was easy to assemble

Purrfect

Cats love it, it sits just inside our front door so the cats can enjoy and see outside, nice size and strong

Hi John Singleton,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Tornado Interactive Puzzle Dog Toy for Puppies - Level 2

Hi Joanne Collins,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Evolution Holistic

My dogs have never loved dry food like this. Happy dogs happy life.

Hi Brett Heinrich,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Did not get item and you said was out of stock and go refund

Hi Jenny Brown,

Thank you for your review.

We would love to assist you with your concern.

Please send us an email: info@directtopet.com.au

Regards,
Direct To Pet

Fantastic

Hi Karen Edmunds,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Dog & cat foldable playpen

Not worth the money I payed, panels were slightly bowed.

Hi Kay Alomes,

Thank you for your review.

We would love to assist you with your concern.

Please send us an email: info@directtopet.com.au

Regards,
Direct To Pet

Good buy.

Like the minimalistic design. The stainless steel bowls feel abit flimsy but serve their purpose. Very practical.

Hi Pooling See,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Dissapointing

Unfortunately it was not as high as I thought... ( regardless of the measurements) I went by the pic
The bowls are hard to get out and the water overflow sits around the edge of the unit.

Hi Debbie Speed,

Thank you for your review.

If there is anything that we can do to help please send us an email: info@directtopet.com.au

Regards,
Direct To Pet

203cm Cat Scratching Post / Tree / Pole - Black & Whit

I would love to review higher but I have not acutally received the item yet first there was a error in their system and the item ordered and paid for was out of stock then they said can send another colour which still has not arrived

Hi Rachel Marks,

Thank you for your review.

We can see that the status of this order was already 'DELIVERED'.

If you have any concern don't hesitate to send us an email at info@directtopet.com.au

Dog bowl

Best thing I ever got for my fur baby no more ants in bowl as its of the ground thanks again Direct to pet

Hi Deb Sweet,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Raffy’s bef

He loves it. I was a bit concerned he may not sleep in it but it’s warm, soft and obviously comfy.

Hi Lesley Pinelli,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Great purchase.

Delivered relatively quickly. Just what I needed to contain my puppy while I work. Exactly as described and meets our needs

Hi Valerie Townsend,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Will wait and see on durability have a feeling the cushioning will collapse but will see my dog loves it though

Hi Nigel Newman,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Product not received

Product is missing. The delivery company used are unable to trace it. They have been useless. The tracker shows the parcel is in Melbourne since pick up date...if it ever was picked up.

I think direct to pet and Aramex are con artists. I requested a refund which has been ignored. I have sent at least 8 emails 15 chat messages to aramex and 2 calls! Disgusting! Read google reviews and product reviews

https://www.productreview.com.au/reviews/5c63c719-99f7-5e32-bae7-a789ceeb5ea4

Hi Geraldine Jones,

Thank you for your review. I can see that we have coordinated with you regarding this matter via email. We are happy to know that this has been sorted and the item was already delivered.

We do appreciate doing business with you!

Regards,
Direct To Pet

Chocolate round dog bed

I like the bed but it is way too small for my Cavalier. He has looked at it but isn't comfortable to get in it. The bed is great If you have a very small dog.

Hi Carolyn Reynolds,

We are happy to know that you love your purchase and we thank you so much for taking the time to leave a rating. We would love to assist you with much bigger options that we have for our dog bed. Just send us an email info@directtopet.com.au

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

My dog loves her bed and cannot get enough of it

Great quality plush dog bed I recommend if anyone wants to buy a dog bed buy pawz plush dog bed

Hi,

We are happy to know that you love your purchase and we thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Scratching Post

My cat absolutely loves it he sleeps on it scratches it and uses it every day.

Hi Sandra Fitzpatrick,

We are happy to know that you love your purchase and we thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Best entertainment ever

Our two kittens absolutely love this toy and it keeps them and us entertained for ages, would highly recommend it for cat lovers

Hi Carol Mckenzie,

We are happy to know that you love your purchase and we thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Ghosted

I have never received this product and I cannot get any decent conversation with this company

Hi Colleen Corkill,

Thank you for your review. I can see that we have coordinated with you regarding this matter via email. We have also raised this concern to the dispatch team and we'll give you further updates.

Regards,
Direct To Pet

Castle chicken coop

Very cute looking coop but as we were building it the decorative trim was cracking. The central lid doesn’t open properly. I can’t imagine it will last very long outside. Disappointing result.

Hi Anne Pearson,

Thank you for your email.

We would love to assist you with your concern.

Please send us an email: info@directtopet.com.au

Regards,
Direct To Pet

100cm cat tree

Bought this cat tree for my cats. Unfortunately I found this cat tree unstable & easily knocked over.
I have ordered a different tree which I think is much more stable. Thank you to direct to pet who gave me a credit to buy another tree. 5 stars for customer service

Hi Laura Mand,

Thank you for your reviews.

I can see that we have coordinated with you regarding this matter and have provided the best resolution for your concern.

Also, we do appreciate the ratings that you have provided regarding your customer service experience.

Regards,
Direct To Pet

n
70cm Adaptil Calm Collar Large
nadine tisdale
Not impressed

It has literally done nothing

Hi Nadine Tisdale,

Thank you for your email.

We would love to assist you with your concern.

Please send us an email: info@directtopet.com.au

Regards,
Direct To Pet

Cat Scratcher

Excellent. My cat loves it your service also was excellent very speedy.

Hi Glenda Arkinstall,

Thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet