I’ve still not received my order after amost 4 weeks having some issues with the postage and I really need the scratching post for my cats after I’ve taken so long to order one :(
I bought this for my cat (ragdoll so big cat) as he hates the usual cat crates. Best decision ever. He loves it, feels relaxed in it, and I can use it as a tote bag so he can come out and about wth us. The mesh that zips over the top is great quality and has a toggle so you can keep the flap up and pet can enjoy looking out. Nice little side pocket for treats etc. Customer service at Direct to Pet is second to none - thank you!
I purchased these dog beds because the covers for the previously purchased Ortheopedic dogs beds were sold out. I was not impressed with theses beds at all there was next to no stuffing in them and it was a synthetic cotton wool type that did not even fill the bag it is in. My two Rottweilers were sleeping on the floor, my older female wouldn’t even lay on it. My husband took the mattress out of the old covers and cut them down to fit the new covers. DON’T WASTE YOU MONEY ON THIS PRODUCT IT RUBBISH.
I bought two of these to put side by side for my two cats. They love them. They are sturdy and stay in place with rough play
Wouldn’t be surprised if this was a scam site. Took $, no contact for weeks, then when I raised a dispute, they said it was shipped. Nothing arrived. Be wary
Absolutely disgusting!!! Had to throw them out, three dogs would not have a bar of them. Also dreadful service
Happy with the cat tower how ever the service and delivery was terrible
Good products good communication thank you
Took a long time to come, after chasing up order, terrible reviews
My cat loves her day bed
She doesn’t use bottom or middle bed only the top and looks out my bedroom window and sleeping during the day and sometimes night. Jasmine is 6 years old & never had one of these before so didn’t know if she would use it but loves it 🐈⬛ 😃
The product is great
Easy to assemble, structurally sound.
Cats love it so thanks very much. I can monitor exactly how much they are drinking now.
Good quality product
Hi Julia
Thank you for your feedback. We're glad to hear that you found our product to be of good quality. However, we noticed that your rating doesn't align with your positive comment. We strive for excellence and want to ensure that your experience matches our standards. If there's anything we can do to improve your overall satisfaction, please let us know. Your input is valuable to us, and we appreciate your support.
Kind Regards
Direct To Pet Team
They took too long to deliver and they didn't even come with the right order too much back and forth just to cancel and get my money back.
The gentleman i spoke to was helpful and he sorted it all out after a month of the purchase which was much appreciated
Hi Zaineb
We apologize for the inconvenience caused by the delay and mix-up with your order. We've taken action to address the issue with the courier and supplier. We're glad our representative could assist you in resolving it, though we regret it took longer than expected. Your feedback is important to us, and we're committed to improving our services. If you need further assistance, please let us know.
Kind Regards
Direct To Pet Team
unfortunately it can not handle my cats. The supports are not strong enough. And there are not enough supports for what it is meant to do.
Hi Elaine
We're sorry to hear that our product didn't meet your expectations and apologise for any inconvenience this may have caused. We appreciate your feedback I have asked our customer service team to contact you to find a solution. It is however disappointing that you didn't reach out to us for assistance before posting your review, as we are here to assist you. Please expect a message from our team shortly.
Kind Regards
Direct To Pet Team
Unfortunately I am not able to accurately assess the odour control qualities of this litter box, as despite it's extremely high price it had a huge design flaw. Every time my cat urinated, the urine would hit the inside of the litter box and ricochet out between the tray and the top. Nothing we did to seal or firmly attach the two parts together worked and the entire apartment smelled of cat urine. This litter box had to be thrown out after only one week, a complete waste of money.
Hi Sally
We are genuinely sorry to hear about the issues you encountered with our litter box. It's disappointing to learn that your experience led to such frustration, especially considering the importance of effective odor control in a cat litter box.
We sincerely apologize for any inconvenience and the unpleasant odor you had to deal with in your apartment. We truly value feedback from our customers and regret that you did not reach out to us directly when you faced these difficulties. We are dedicated to providing assistance and finding solutions to ensure our customers' satisfaction. I have asked our Customer Service Team to reach out to you
Kind Regards
Direct To Pet Team
I can’t review the product as I received the wrong item and so far haven’t been able to resolve the issue with the company. Buyer beware!
Hi Carole
We appreciate your feedback and sincerely apologise for the inconvenience you have experienced. We would like to resolve this issue as soon as possible. We sent you an email last week to rectify the error, to date, we are yet to receive a response.
Please check your spam folder. We are eager to assist you and arrange for the correct item to be sent to you as soon as possible.
Kind Regards
Direct To Pet Team
The product is ok. Very bad experience after ordering where you get a very dodgy looking email about requiring extra payment for shipping.
Hi Zachary
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced with the post-order process.
We understand that the email you received regarding additional postage may have seemed unusual, and we apologise for any confusion it may have caused. As clearly stated in the product description, additional postage may be required based on the delivery postcode due to the weight of the product. Our intention is to ensure transparent communication about any potential extra costs associated with shipping.
We genuinely value your input, and we'll use your feedback to improve our communication and make the overall shopping experience better for our customers.
Kind Regards
Direct To Pet Team