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Direct To Pet Reviews

Based on 777 reviews
69%
(534)
11%
(89)
6%
(46)
3%
(24)
11%
(84)
Difficult

It’s difficult to put together

Private litter box

My cats love this particularly the ability to wipe their feet on the way out

Cat scratcher

Loved it, better than it looked in the pics

Suitable for a kitten only

Disappointing in the overall quality very flimsy design, We have two med sized cats and neither can sit on the on the three top benches as they are way to small and the whole tree wobbles when they are on it, But I guess you get what you pay for.

Hi Mat,

Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.

Kind Regards,

Direct To Pet Team

Triple Perch high rise cat post tree - Not supportive of heavier cats

This is structurally sound for kittens and smaller cats. Our larger cat has already buckled one post which has now been removed. The quality of the scratching posts are great but the inside supporting brackets need to be longer to stop the posts from bending. Our cats are 3 - 6 kg and our large cat is close to 9kg.

Great Design

Love the design of this item. Carpet quality isn't quite as good as expected. Cat doesn't even know what to do with it. He likes perching on top though.

Advantage for cats fleas

Terrible I had to give my cats twice the dose and the fleas didn't die they just went into the carpet and I had fleas everywhere terrible product.

Cat Loving Her Pink Scratching Pole

My cat initially looked at her new scratching pole as she loved her old broken one, but after a few days is so excited to show me her new tricks and kisses my cheeks to say thank you. Best purchase ever.

Great quality cat tree

I bought this for my 15 year old boy. I needed something he could easily access as he struggles a bit these days. He loves it. Can easily climb and there’s enough room for him to be comfortable, as he’s a big boy.

Great Product

My cats love the fountain, and drink right out of the fountain stream, I love that it has a good filter so there's no nasties in their water and bonus, you get the therapeutic sound of a quiet water feature in the house, I love it. Excellent value for money too, for such a well made product. I highly recommend it.

Poor Quality

Fell apart the first time I took the covers off to wash it. Zipper broke, fur melted in the dryer. Have never had this issue with other brands of this type of bed. Great size and my dogs loved it, but not very good quality unfortunately.

Hi Jacqui,

Thanks for your review and we apologise for your experience with this product. I can see that my team as now organising a solution for you as per our email conversations and we will keep you up to date with the progress of this.

Kind Regards,

Direct To Pet Team

Fantastic
True to description
Sturdy product

Love it!

My kitty Willow loves it! And it’s pretty good quality too! I’m very happy with this purchase :D

Great product!

I really like to use it. Easy and clean, just a bit $$$.

Little bit disappointed. Smaller than I thought.

Great Product and Excellent Service

Products came as described and my babies love it. Shout out to Tim in customer service who assisted me with shipping etc really appreciate it !!

Clumps well

Cats won’t go near it

It’s not sturdy enough. Our cats won’t touch it

Hi Jade,

Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.

Kind Regards,

Direct To Pet Team

Perch doesn’t fit properly and keeps falling off. Cage is flimsy and poorly made!

Hi Jen,

Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.

Kind Regards,

Direct To Pet Team

It does what it says

It's good, though isn't very sturdy and does wobble a little when installed.

Hi Tanya,

Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.

Kind Regards,

Direct To Pet Team

130cm Cat Scratching Post / Tree / Pole - Beige

Amazing, compact and high quality cat scratching post

Perfect option for small a narrow laundry and looks amazing. Fast delivery, easy to put together and ideal for a kitten or a small cat.

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