Shipping & Warranty
Shipping & Delivery
When you order an item from this website, you are confirming your agreement to our Shipping, Delivery and warranty policy. You are also agreeing to our terms and conditions.
Estimated Delivery Times
Approximate delivery time-frames are as follows:
- Victoria - 5 - 7 working days
- NSW, SA, ACT - 6 - 10 working days
- QLD, NT, WA, TAS - 7 - 12 working days
Processing time is already factored into the approximate delivery time frame.
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Shipping & Tracking
Dispatch typically takes 2-3 working days after your order. We will send you order tracking details from one of our couriers. Please allow up to 2 working days from time of notification sent for the couriers online tracking information to be updated.
You will incur a re-delivery fee if your item(s) delivery is unsuccessful for any of the following reasons:
- You entered an incorrect or Inaccurate address
- You failed to pick up your parcel within the acceptable time frame
- You or the Receiver rejected the package.
Where possible, for larger items please avoid entering a PO Box number as we may not be able to ship your order to a PO Box due to size & weight restrictions. In the above case, we may contact you requesting an alternate address and it is your responsibility to provide this.
Most non-electronic items on this website are sold with a 12-month warranty.
Most electronic items on this website are sold with a 3 month warranty.
Please contact us before you place your order if you are unsure about the warranty status of your items.
Warranty does not apply to faults and damages caused by misuse or damages and faults caused during assembly or delivery.
To lodge a claim under these warranty conditions you must contact us within 10 working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period.
To lodge a warranty request, please follow the steps under our refund policy.