Reviews

Hi Jessica
Thank you so much for taking the time to leave this fantastic 5-star review for our Heavy Duty Cat Tree! We are thrilled to hear that it has met your expectations and that you find it awesome.

Our team is dedicated to providing high-quality products, and it's wonderful to know that our cat scratching post has become a hit with your feline.

We appreciate your support and hope your cat continues to enjoy their new scratching post for a long time to come!
Kind Regards
Direct To Pet Team

Hi Tracy
Thank you so much for taking the time to share your positive experience with our Corrugated Cardboard Scratching Post! We're delighted to hear that your cat is enjoying it and that it's effectively protecting your new lounge suite.

It's wonderful to know that the texture of the cardboard has captured your cat's interest. Providing cats with a variety of textures for scratching is indeed beneficial for their well-being, as it allows them to engage in natural behaviours and helps keep their claws healthy.

We appreciate your support and hope your cat continues to enjoy the scratching post for years to come!
Kind Regards
Direct To Pet Team

Hi There
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you've experienced with our product.

We're committed to ensuring the satisfaction of our customers, and we'd like to address your concerns promptly. This product may be eligible for warranty. Our customer service team will contact you

Kind Regards
Direct To Pet Team

Hi Lesley
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that the bird cage meets your requirements and that you found it brilliant and neat.

We are especially thrilled to learn that Jenny provided you with great customer support. We pride ourselves on delivering excellent service, and it's heartening to know that Jenny made a positive impact on your experience.

If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Thanks again for choosing our bird cage, and we look forward to serving you again in the future!
Kind Regards
Direct To Pet Team

Hi Elichia
We greatly appreciate you taking the time to leave a 5-star rating for our 100cm Cat Tree! Your positive feedback is truly encouraging and means a lot to us.

We're thrilled to know that the cat tree has met your expectations. If you ever have any comments, suggestions, or if there's anything specific you love about the product, please feel free to share your thoughts with us. We're always eager to hear from our satisfied customers.

Thank you once again for choosing our product. If there's anything we can do to enhance your experience further, please don't hesitate to reach out. We look forward to serving you and your furry friend again in the future!

Kind Regards
Direct To Pet Team

Hi Montanna
We appreciate you taking the time to share your feedback on our Dog & Cat Soft Sofa in Grey. We're truly sorry to hear that you're not satisfied with the product, and we apologise for any inconvenience it may have caused.

We take product quality seriously, and we haven't encountered similar issues with this item in the past. It's disappointing to learn that your experience didn't meet your expectations. However, we noticed that you haven't reached out to us directly about the issues you're facing.

Our customer satisfaction is priority, and we would like to understand the specifics of the problem you encountered. This will help us address the issue promptly and ensure that other customers don't face similar challenges.

Could you please provide us with more details by contacting our customer support team at info@directtopet.com.au ? We want to make things right and appreciate your assistance in resolving this matter.

Once again, we apologise for any frustration this has caused, and we look forward to the opportunity to assist you.
Kind Regards
Direct To Pet Team

Hi Montanna
We're genuinely sorry to hear that you're disappointed with both the Navidium Shipping Protection & Dog & Cat Soft Sofa, and we appreciate you bringing your concerns to our attention. We noticed that you've shared similar feedback on other review sites, expressing issues with product quality and difficulty in assembly.

We're here to help, and we truly value your feedback. However, it's disheartening to learn that you haven't reached out to us directly before posting your reviews. We're committed to resolving any concerns you may have, and without your contact, it makes it challenging for us to address the specific issues you're facing.

Please consider reaching out to our customer support team. We want to understand your experience better and work towards a resolution. Your satisfaction is our priority, and we're eager to assist you.

We look forward to the opportunity to make things right.

Best regards,

Direct To Pet Team

Hi Laura
We're over the moon to receive your 5-star review for our 90cm Cat Scratching Post! It's fantastic to hear that it's exactly as pictured and that you find it to be a great tree.

Your satisfaction and positive feedback truly make our day. If there's anything more you'd like to share or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing our Cat Scratching Post, and we look forward to serving you and your contented kitty again in the future!
Kind Regards
Direct To Pet Team

Hi Bettina
Thank you so much for sharing your wonderful experience with our pet stairs and for giving us a 5-star review. We're truly touched to hear about your little man, Etienne, and his journey. It's heartwarming to know that our pet stairs have made a positive impact on his life, especially during a challenging time when his vision is affected.

It's clear that your dedication and patience in guiding Etienne as he learns to use the stairs are making a significant difference. The fact that he has used them independently even once is a promising sign of progress. We have no doubt that with your continued support, he will become even more comfortable using the stairs in the future.

We're here to support you and Etienne every step of the way. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We wish both you and Etienne the best on your journey together, and we're grateful that our pet stairs could contribute to his comfort and well-being. Thank you again for your kind words and trust in our product.
Kind Regards
Direct To Pet Team

Hi Janet

Thank you for the kind 5-star review! We think you're absolutely wonderful for rescuing a kitten and providing them with a loving home. It's heartwarming to hear that your rescue kitten is enjoying the Cat Tower Condo.

We're also thrilled that the product arrived quickly and was easy to assemble, making it a convenient addition to your home. We appreciate your support, and we hope your rescue kitten continues to thrive and have a purrfect time with their new Cat Tower Condo!
Kind Regards
Direct To Pet Team

Hi Troy
Thank you for the wonderful 5-star review! We're delighted to hear that our Cat Scratching Post has been a great addition to your home and has saved your couch from the claws of your three cats. It's fantastic to know that the post is sturdy and able to withstand the play and scratching of multiple felines
We appreciate your support and are thrilled that your cats are enjoying their new scratching post!
Kind Regards
Direct To Pet Team

Hi Viv

Thank you so much for the 5-star review! We're thrilled to hear that your cats are enjoying their Cardboard House. It's great to know that your cats are having a great time . If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to keep your cats happy and content!
Kind Regards
Direct To Pet Team

Hi Donna
We are delighted to hear that our Corrugated Cat Scratching Board got the stamp of approval from your feline friend! Your cat's satisfaction is what keeps us on cloud nine.

If there's ever more feedback to share or if we can assist you with anything else for your four-legged companion, our team is all ears. Thank you for choosing our Cat Scratching Board, and we look forward to being at your service again!

Best regards,

Direct To Pet Team

Hi There
We're overjoyed to receive your 5-star review for our Ibiyaya Cloud 9 Pet Stroller! It's fantastic to hear that you find it awesome, light, and easy to use.

Your recommendation and satisfaction mean the world to us, and we're thrilled that the pram is worth every penny. If you ever have more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing our Ibiyaya Cloud 9 Pet Stroller, and we look forward to serving you and your furry companion again in the future!

Kind Regards

Direct To Pet Team

Hi Kerryn
Thank you for sharing your thoughts with us regarding our Non-Slip 4 Height Adjustable Dog & Cat Food Water Bowl! We're pleased to hear that you find it a great size and very tidy.

Your positive feedback is valuable to us as we strive to provide products that meet the expectations of our customers.

Thank you for choosing our bowl, and we look forward to serving you and your furry friend again in the future!
Kind regards
Direct To Pet Team

Hi Linda
Thank you for taking the time to leave a 5-star review and share your thoughts with us. We greatly appreciate your feedback.

We understand that the size of the entry holes may not be suitable for larger cats. We do make every effort to provide as much information and measurements to help our customers make informed decisions when purchasing our products.

Your feedback is valuable to us, if you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Kind Regards

Direct To Pet Team

Hi Lorraine
Thank you for your Review, we're sorry that you have not received your order. I have asked customer service to follow this up for you and make contact
Once again, we sincerely apologise for the delay
Kind regards
Direct To Pet Team

Hi Kylie
Thank you so much for taking the time to leave a 5-star review for our Navidium Shipping Protection! We're thrilled to hear that you found it good.

Ensuring a secure and protected shipping experience is a priority for us, and your positive feedback is greatly appreciated. If you ever have more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing Navidium Shipping Protection, and we look forward to serving you again in the future!
Kind Regards
Direct To Pet Team

Hi Kylie
Thank you for taking the time to share your feedback on our 275cm Cat Scratching Post. We appreciate your input.

We make every effort to supply comprehensive information, including measurements, to assist our customers in making informed decisions. We're sorry to hear that the extended post didn't meet your expectations in terms of length.

Your feedback is valuable, and we'll certainly take it into consideration as we continue to enhance our product offerings.

We're committed to ensuring your satisfaction, and your input helps us improve. Thank you for choosing our Cat Scratching Post, and we appreciate the opportunity to assist you further.
Kind regards
Direct To Pet Team

Hi Helen
Thank you so much for taking the time to share your positive experience with the 184cm Multilevel Cat Scratching Tower/Tree! We are absolutely thrilled to hear that your four cats are loving it and that you are very happy with your purchase.

Stocking products that bring joy and enrichment to your feline friends is our top priority, and it's incredibly rewarding to know that we've succeeded in providing a great addition to their play and relaxation space.

If you ever have any questions or need assistance with anything related to our products, please don't hesitate to reach out. Your satisfaction and your cats' happiness mean the world to us. Thanks again for choosing us, and we hope your cats continue to enjoy their new scratching tower/tree for years to come!
Kind Regards
Direct To Pet Team

Hi Adam
We sincerely appreciate your feedback and understand your concerns regarding the shipping cost for your recent purchase. We want to assure you that we are fully aware of the issues we are currently facing with our shipping process, and we are actively working to find a solution.

One of the challenges we encounter is that we utilise a variety of couriers to serve our customers efficiently. As a result, shipping costs can vary unexpectedly based on the specific courier, delivery location (postcode), and the type of product being shipped. We acknowledge that this can lead to situations where customers may be quoted different shipping costs than initially expected.

We deeply regret any inconvenience this may have caused you, and we are committed to improving this aspect of our service. Our goal is to provide a more consistent and transparent shipping experience for our customers.

Your feedback is instrumental in helping us address these issues, and we appreciate your patience as we work towards a resolution. We hope that you will consider giving us another opportunity in the future, as we strive to enhance your overall shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance. Thank you for choosing us, and we look forward to serving you better in the future.
Kind Regards
Direct To Pet Team

Hi Colleen
Thank you for your feedback about the Cream 68cm Cat Scratching Post. We're glad to hear that you had a positive experience with the product, but it appears that there may be a discrepancy between your star rating and the wording of your review. A one-star rating typically suggests dissatisfaction with a product, whereas your comments are overwhelmingly positive.

If you meant to give a higher rating and made an error, you might consider revising your rating to better reflect your satisfaction with the product. Accurate ratings and reviews can be very helpful to other customers who are considering this product.

If you have any further comments or questions, please feel free to share them, and we'll be happy to assist you.

Kind Regards
Direct To Pet Team

Hi Julie
We sincerely apologise for any inconvenience you have experienced with your recent order. Your satisfaction is our top priority.

We understand that you have not received our response to your email, and we apologise for any confusion. Our records show that we have sent multiple emails to you regarding the status of your order, but it seems there may have been an issue with the communication.

To ensure that we resolve this matter promptly, our customer support team will reach out to you again via email to address your concerns and provide an update on your order status. Please check your spam folder

Thank you for your understanding, and we appreciate your patience as we work to assist you.

Kind Regards
Direct To Pet Team

Hi Susan
We're delighted to hear that your baby is enjoying the pram and that it's become a source of joy for both of you! It's wonderful to know that your little one looks forward to going on rides and receiving lovely compliments during your trips to Bunnings.

We take great pride in stocking products that bring comfort and happiness to families, and your feedback truly warms our hearts. If you ever have any questions or need assistance with anything related to your pram, please don't hesitate to reach out to us.

Thank you for choosing our product, and we wish you and your baby many more delightful adventures together!

Kind Regards
Direct To Pet Team

Hi Carolyn
Thank you so much for taking the time to leave this wonderful 5-star review! We're thrilled to hear that every aspect of your experience, from ordering to delivery, met your expectations. Our team works diligently to ensure seamless communication and top-notch service, so it's truly rewarding to know that we've succeeded in making your experience a positive one. We greatly appreciate your support and hope to continue serving you in the future. If you ever need anything else, please don't hesitate to reach out. Thank you again for choosing us!
Kind Regards
Direct To Pet Team