FAST SHIPPING - AUSTRALIA WIDE | Afterpay
FAST SHIPPING - AUSTRALIA WIDE | Afterpay

Reviews

Based on 808 reviews
68%
(553)
11%
(90)
6%
(49)
3%
(26)
11%
(90)
No time to build it

It came in bits so disappointing

Impressed with cat scratching post. Seems to be a good quality material

Cat Tree

I would have liked it taller...all the spots where the cats sit and lay are good just should be taller

My cat loves it!

My boy has never taken to any of the scratching post or cat trees before. It difficult to buy trees for him because he is a Ragdoll so is a big boy. He adores his new cat tree and fits easily in the bed and in the houses

Large Wooden Rabbit, Guinea Pig, Hamster & Bunny Hutch

Nice tree but not at all stable

The tree was relatively easy to assemble and is a good height. And sadly my cats are not at all interested in the saggy/snuggle bed parts.
However as a free standing unit it is not very stable. With only cross connections at the base and the top, this unit moves and wobbles considerably as soon as my cats jump on it and move around. I mean it won’t fall over where it is but previous poles/trees I’ve had haven’t been this bad.
Also the scratching poles aren’t really long enough for the cats to really stretch out and scratch their claws comfortably.
I’m somewhat disappointed overall but can’t do much about it. We will try and add another cross beam to stabilize the unit some more.
To be honest I wouldn’t recommend this unit. I gave it three stars but would have preferred 2 1/2 as a rating.

Hi Kate,

Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.

Kind Regards,

Direct To Pet Team

Excellent

Very happy with our new cat castle. East to assemble and my cat loves it.

Cat loves it

Easy to set up, delivered decently quick, and my cat loves it!

Excellent product

Product is made from a sturdy plastic and is easy to clean. The poop scoop is quite strong and the slats allow the clean kitty litter to filter out easily.

173cm Cat Scratching Tree/ Post/ Pole

Our 3 cats love this, for playing, wrestling and sleeping.

Kong Small - Small for sure

Arrived as expected identical to others but I didn’t realise it was going to be as small as it was. I thought I’d ordered small, not extreme small, perhaps my mistake but considering it’s the same price as large Kong and quarter of the size, I recommend unless you’ve got a handbag dog, get the larger size. Still a quality well made product that I know stands up to the destruction some dogs can unleash on their chew toys !

Dog bed

We like the bed. My dog just fit in it..but she loves it.

Beautifully made

This is no doubt the best made dog coat I’ve seen, I can’t wait for my little fella to grow into it. Waterproof, lined, warm, and looks fantastic. A very good buy.

Still waiting on a refund

Still waiting on the company to collect as the product is faulty. Still no refund either, even though they promised to collect and provide a full refund.

Hi Jennifer,

Thank you for your review and we apologise for your experience with this product, I can see that our team is currently working on a return pick up date with our courier for you so that we can have your item returned and a refund processed.

Kind Regards,

Direct To Pet Team

Not great for a bigger cat

Platform levels and the top seat are way too small for my cat. He hasn’t used it or even looked interested in it. Wish I had kept my last one it was old but so much better.

153cm Cat Scratching Post / Tree / Pole - Light Grey

Cat litter box

I absolutely luv this product 💖
Smell control is awesome and our baby girl luvs it, we have to get her out because she luvs to just relax in it 😊

Happy kitties

Our cats enjoy their new cat tree and it was easier to put together than anticipated

Not great value but good

OK. Needs more cushion support and no removable cover - needs constant washing

My brother's 3 year old bull mastiff cross loves his new sleeping nest cushion.

Am happy with the purchase as is my brother and his dog! Many thanks.

Petstages Dental Cherries

Still have not received it

Hi Kim,

Thanks for your review, I can see that our team reached out to you on April 7th at 1pm regarding this order although we unfortunately have not yet received a response. We look forward to hearing from you so that we can help you out.

Kind Regards,

Direct To Pet Team

Great Tote

This tote is fantastic, great size, perfect for a Dachound I love it

Cat tree

Very cheap and nasty

Hi Madeline,

Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.

Kind Regards,

Direct To Pet Team

Balanced Life Chicken

A nutritious way to feed my dog. Importantly, she likes it. I find it best to mix it with hot water (& let it cool) to soften some of the hard pieces as she has digestion issues.

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