FAST SHIPPING - AUSTRALIA WIDE | Afterpay
FAST SHIPPING - AUSTRALIA WIDE | Afterpay

Reviews

Based on 899 reviews
71%
(639)
12%
(104)
6%
(58)
2%
(22)
8%
(76)
Dog bowl

Best thing I ever got for my fur baby no more ants in bowl as its of the ground thanks again Direct to pet

Raffy’s bef

He loves it. I was a bit concerned he may not sleep in it but it’s warm, soft and obviously comfy.

Hi Lesley Pinelli,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Great purchase.

Delivered relatively quickly. Just what I needed to contain my puppy while I work. Exactly as described and meets our needs

Hi Valerie Townsend,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Will wait and see on durability have a feeling the cushioning will collapse but will see my dog loves it though

Hi Nigel Newman,

Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Product not received

Product is missing. The delivery company used are unable to trace it. They have been useless. The tracker shows the parcel is in Melbourne since pick up date...if it ever was picked up.

I think direct to pet and Aramex are con artists. I requested a refund which has been ignored. I have sent at least 8 emails 15 chat messages to aramex and 2 calls! Disgusting! Read google reviews and product reviews

https://www.productreview.com.au/reviews/5c63c719-99f7-5e32-bae7-a789ceeb5ea4

Hi Geraldine Jones,

Thank you for your review. I can see that we have coordinated with you regarding this matter via email. We are happy to know that this has been sorted and the item was already delivered.

We do appreciate doing business with you!

Regards,
Direct To Pet

Chocolate round dog bed

I like the bed but it is way too small for my Cavalier. He has looked at it but isn't comfortable to get in it. The bed is great If you have a very small dog.

Hi Carolyn Reynolds,

We are happy to know that you love your purchase and we thank you so much for taking the time to leave a rating. We would love to assist you with much bigger options that we have for our dog bed. Just send us an email info@directtopet.com.au

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

My dog loves her bed and cannot get enough of it

Great quality plush dog bed I recommend if anyone wants to buy a dog bed buy pawz plush dog bed

Hi,

We are happy to know that you love your purchase and we thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Scratching Post

My cat absolutely loves it he sleeps on it scratches it and uses it every day.

Hi Sandra Fitzpatrick,

We are happy to know that you love your purchase and we thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Best entertainment ever

Our two kittens absolutely love this toy and it keeps them and us entertained for ages, would highly recommend it for cat lovers

Hi Carol Mckenzie,

We are happy to know that you love your purchase and we thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Ghosted

I have never received this product and I cannot get any decent conversation with this company

Hi Colleen Corkill,

Thank you for your review. I can see that we have coordinated with you regarding this matter via email. We have also raised this concern to the dispatch team and we'll give you further updates.

Regards,
Direct To Pet

Castle chicken coop

Very cute looking coop but as we were building it the decorative trim was cracking. The central lid doesn’t open properly. I can’t imagine it will last very long outside. Disappointing result.

Hi Anne Pearson,

Thank you for your email.

We would love to assist you with your concern.

Please send us an email: info@directtopet.com.au

Regards,
Direct To Pet

100cm cat tree

Bought this cat tree for my cats. Unfortunately I found this cat tree unstable & easily knocked over.
I have ordered a different tree which I think is much more stable. Thank you to direct to pet who gave me a credit to buy another tree. 5 stars for customer service

Hi Laura Mand,

Thank you for your reviews.

I can see that we have coordinated with you regarding this matter and have provided the best resolution for your concern.

Also, we do appreciate the ratings that you have provided regarding your customer service experience.

Regards,
Direct To Pet

n
70cm Adaptil Calm Collar Large
nadine tisdale
Not impressed

It has literally done nothing

Hi Nadine Tisdale,

Thank you for your email.

We would love to assist you with your concern.

Please send us an email: info@directtopet.com.au

Regards,
Direct To Pet

Cat Scratcher

Excellent. My cat loves it your service also was excellent very speedy.

Hi Glenda Arkinstall,

Thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Cat tower

Quick service on my easy to assemble new heavy duty cat tower.

Hi Bernie McGinnes,

Thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

Pet steps

My old cat was no longer able to jump up on my bed anymore. As soon as they arrived he was climbing the steps & back on the bed again. They are a real help for him.

Hi Bev Sharrock,

Thank you so much for taking the time to leave an excellent rating.

We really appreciate your business.

Till your next purchase!

Regards,
Direct To Pet

95cm Cat Scratching Post / Tree / Pole - Green Hammock

Hi Natasha,

Thank you for placing your order with us.

We really appreciate you taking the time out to share your experience with us.

We look forward to your next purchase!

Regards,
Direct To Pet

Cooling bed

yeah it’s a good thing my dog loves it

Hi Jamie,

Thank you for placing your order with us.

We really appreciate you taking the time out to share your experience with us

We look forward to your next purchase!

Regards,
Direct To Pet

Foldable playpen

Neither my husband nor I could push in the retractable button to assemble the pen. If we had managed to do that we could not see how it could be undone and folded. This made the pen of no value to us.

Hi Edwina,

Thank you for your email.

We would love to assist you with your concern.

Please send us an email: info@directtopet.com.au

Regards,
Direct To Pet

EXCELLENT

IT WAS APRECENT FOR A FRIENDS NEW CAT AND HE LOVES IT

Hi Jodie,

Thanks so much for your order! I hope you enjoy your new purchase!

Regards,
Direct To Pet

The product is fine

But for the love of God, please do not use Aramex Couriers, just awful to deal with.

48x48x32cm Dog Sofa Faux Leather

What a piece of crape I emailed you and emailed you
You people pretend you are silly and I phoned you and phoned you to let you know that the lounge was not like pictures on Line and to get my money back I will never buy from you again I put a Dispute in with my Bank to get my money back
My name is Mavis

Hi Mavis,

Thank you for your review. I can see that we have coordinated with you regarding this matter via email. We have raised this concern to the dispatch team and we'll give you an update.

Regards,
Direct To Pet

No Show

Unable to review. Only part of order received. Remaining part of order incorrect. Multiple emails have failed to resolve. Not happy.

Hi John,

Thank you for your reviews. I can see that we have coordinated with you regarding this matter and the missing part was already shipped.

Regards,
Direct To pet

171cm Cat Scratching Post / Tree / Pole - Grey

Hi Emmalee,

We are happy that you like your purchased!

If you have any concern, please don’t hesitate to get back in touch.

Regards,
Direct To Pet

Couldn’t be happier

The scratching post was easy to build, is very sturdy and our cat absolutely loves it! The height is great for bird watching and the hammock is perfect for snoozing!

Hi Ashley,

We are happy that you like your purchase!

If you have any concerns, please don’t hesitate to get back in touch.

Regards,
Direct To Pet