Best thing I ever got for my fur baby no more ants in bowl as its of the ground thanks again Direct to pet
He loves it. I was a bit concerned he may not sleep in it but it’s warm, soft and obviously comfy.
Hi Lesley Pinelli,
Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
Delivered relatively quickly. Just what I needed to contain my puppy while I work. Exactly as described and meets our needs
Hi Valerie Townsend,
Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
Will wait and see on durability have a feeling the cushioning will collapse but will see my dog loves it though
Hi Nigel Newman,
Thank you so much for taking the time to leave an excellent rating. We are happy to know that you like your purchase!
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
Product is missing. The delivery company used are unable to trace it. They have been useless. The tracker shows the parcel is in Melbourne since pick up date...if it ever was picked up.
I think direct to pet and Aramex are con artists. I requested a refund which has been ignored. I have sent at least 8 emails 15 chat messages to aramex and 2 calls! Disgusting! Read google reviews and product reviews
https://www.productreview.com.au/reviews/5c63c719-99f7-5e32-bae7-a789ceeb5ea4
Hi Geraldine Jones,
Thank you for your review. I can see that we have coordinated with you regarding this matter via email. We are happy to know that this has been sorted and the item was already delivered.
We do appreciate doing business with you!
Regards,
Direct To Pet
I like the bed but it is way too small for my Cavalier. He has looked at it but isn't comfortable to get in it. The bed is great If you have a very small dog.
Hi Carolyn Reynolds,
We are happy to know that you love your purchase and we thank you so much for taking the time to leave a rating. We would love to assist you with much bigger options that we have for our dog bed. Just send us an email info@directtopet.com.au
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
Great quality plush dog bed I recommend if anyone wants to buy a dog bed buy pawz plush dog bed
Hi,
We are happy to know that you love your purchase and we thank you so much for taking the time to leave an excellent rating.
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
My cat absolutely loves it he sleeps on it scratches it and uses it every day.
Hi Sandra Fitzpatrick,
We are happy to know that you love your purchase and we thank you so much for taking the time to leave an excellent rating.
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
Our two kittens absolutely love this toy and it keeps them and us entertained for ages, would highly recommend it for cat lovers
Hi Carol Mckenzie,
We are happy to know that you love your purchase and we thank you so much for taking the time to leave an excellent rating.
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
I have never received this product and I cannot get any decent conversation with this company
Hi Colleen Corkill,
Thank you for your review. I can see that we have coordinated with you regarding this matter via email. We have also raised this concern to the dispatch team and we'll give you further updates.
Regards,
Direct To Pet
Very cute looking coop but as we were building it the decorative trim was cracking. The central lid doesn’t open properly. I can’t imagine it will last very long outside. Disappointing result.
Hi Anne Pearson,
Thank you for your email.
We would love to assist you with your concern.
Please send us an email: info@directtopet.com.au
Regards,
Direct To Pet
Bought this cat tree for my cats. Unfortunately I found this cat tree unstable & easily knocked over.
I have ordered a different tree which I think is much more stable. Thank you to direct to pet who gave me a credit to buy another tree. 5 stars for customer service
Hi Laura Mand,
Thank you for your reviews.
I can see that we have coordinated with you regarding this matter and have provided the best resolution for your concern.
Also, we do appreciate the ratings that you have provided regarding your customer service experience.
Regards,
Direct To Pet
It has literally done nothing
Hi Nadine Tisdale,
Thank you for your email.
We would love to assist you with your concern.
Please send us an email: info@directtopet.com.au
Regards,
Direct To Pet
Excellent. My cat loves it your service also was excellent very speedy.
Hi Glenda Arkinstall,
Thank you so much for taking the time to leave an excellent rating.
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
Quick service on my easy to assemble new heavy duty cat tower.
Hi Bernie McGinnes,
Thank you so much for taking the time to leave an excellent rating.
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
My old cat was no longer able to jump up on my bed anymore. As soon as they arrived he was climbing the steps & back on the bed again. They are a real help for him.
Hi Bev Sharrock,
Thank you so much for taking the time to leave an excellent rating.
We really appreciate your business.
Till your next purchase!
Regards,
Direct To Pet
95cm Cat Scratching Post / Tree / Pole - Green Hammock
Hi Natasha,
Thank you for placing your order with us.
We really appreciate you taking the time out to share your experience with us.
We look forward to your next purchase!
Regards,
Direct To Pet
yeah it’s a good thing my dog loves it
Hi Jamie,
Thank you for placing your order with us.
We really appreciate you taking the time out to share your experience with us
We look forward to your next purchase!
Regards,
Direct To Pet
Neither my husband nor I could push in the retractable button to assemble the pen. If we had managed to do that we could not see how it could be undone and folded. This made the pen of no value to us.
Hi Edwina,
Thank you for your email.
We would love to assist you with your concern.
Please send us an email: info@directtopet.com.au
Regards,
Direct To Pet
IT WAS APRECENT FOR A FRIENDS NEW CAT AND HE LOVES IT
Hi Jodie,
Thanks so much for your order! I hope you enjoy your new purchase!
Regards,
Direct To Pet
But for the love of God, please do not use Aramex Couriers, just awful to deal with.
What a piece of crape I emailed you and emailed you
You people pretend you are silly and I phoned you and phoned you to let you know that the lounge was not like pictures on Line and to get my money back I will never buy from you again I put a Dispute in with my Bank to get my money back
My name is Mavis
Hi Mavis,
Thank you for your review. I can see that we have coordinated with you regarding this matter via email. We have raised this concern to the dispatch team and we'll give you an update.
Regards,
Direct To Pet
Unable to review. Only part of order received. Remaining part of order incorrect. Multiple emails have failed to resolve. Not happy.
Hi John,
Thank you for your reviews. I can see that we have coordinated with you regarding this matter and the missing part was already shipped.
Regards,
Direct To pet
171cm Cat Scratching Post / Tree / Pole - Grey
Hi Emmalee,
We are happy that you like your purchased!
If you have any concern, please don’t hesitate to get back in touch.
Regards,
Direct To Pet
The scratching post was easy to build, is very sturdy and our cat absolutely loves it! The height is great for bird watching and the hammock is perfect for snoozing!
Hi Ashley,
We are happy that you like your purchase!
If you have any concerns, please don’t hesitate to get back in touch.
Regards,
Direct To Pet