The item was delivered to the wrong address for a start. When I put it together it didn’t fit as the picture showed. Not even the screw holes matched. I didn’t get the free shipping either even when I went through the site to get it and when I emailed them they said I should have put the code in at the end however there was no place to put the code as I went back through a few times before purchasing. I am not a happy customer!!!
My cats were so excited about a big box being delivered for them to play in. They thought it was Christmas & helped me put the tower together (not that I really appreciated the assistance with the bolts being flicked under the couch haha)
My 3 adult cats & 2 kittens all love it!
Very disappointed as I haven’t received anything and the tracking says still in Sydney
Hi Sharon,
Thank you for your review, our team is now looking into this for you and we will keep you updated.
Kind Regards,
Direct To Pet
Great service. Order arrived quickly, it was easy to erect and my cats love playing, climbing and hiding on it. Very happy with the purchase.
Great price but I thought the quality of the bed was okay. I would have preferred to pay more and get a better quality product.
Whole thing is so small my adult cat doesn't fit on it, my kitten does... But she isn't going to stay small forever, one of the top perches was broken and unable to be used, it's cheaply made and I wouldn't recommend anyone to but this product.
Hi Jasmine,
Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.
Kind Regards,
Direct To Pet Team
I am very disappointed. The fabric is not well attached, which i think is unsafe for the cats.
Hi Nina,
Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.
Kind Regards,
Direct To Pet Team
My cats love their new ‘tree’ always on it!!!
The cat tree is really solid. My kitten loves it. Way cheaper than in the pet stores.
just putting it together now looks like a piece of cake and good quality
86cm Cat Scratching Post / Tree / Pole - Beige & Wood
Extremely happy with our purchase, looks fantastic, sturdy, strong and a great finished product. Our 2 cats absolutely love it.
On day one 😩 .... I got it for my old boy but my 6 month old pup tore it up day 1. For the short time i had it, it seemed like it was really comfortable ! Then I picked it up from all over the patio when I got home from work.
Hi Deeann,
Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.
Kind Regards,
Direct To Pet Team
Great easy to assemble well built
I was hesitant to buy online as the price seemed too good to be true so I was worried about the quality. Thankfully I had NOTHING to worry about - very fast delivery, great quality and very sturdy. Princess Paris LOVES it and fits perfectly with my decor..
Shit, cat sat in the top basket once and it snapped.
Hi Taylah,
Thanks for your review and we apologise about your experience with this product. We'd love to help you with a solution for the product that you received, so that we can do this, please email our team (info@directtopet.com.au) with a few images of the product in it's current condition.
Kind Regards,
Direct To Pet Team
