Reviews

Hi Julia
Thank you for your feedback. We're glad to hear that you found our product to be of good quality. However, we noticed that your rating doesn't align with your positive comment. We strive for excellence and want to ensure that your experience matches our standards. If there's anything we can do to improve your overall satisfaction, please let us know. Your input is valuable to us, and we appreciate your support.
Kind Regards
Direct To Pet Team

Hi Zaineb

We apologize for the inconvenience caused by the delay and mix-up with your order. We've taken action to address the issue with the courier and supplier. We're glad our representative could assist you in resolving it, though we regret it took longer than expected. Your feedback is important to us, and we're committed to improving our services. If you need further assistance, please let us know.

Kind Regards

Direct To Pet Team

Hi Elaine
We're sorry to hear that our product didn't meet your expectations and apologise for any inconvenience this may have caused. We appreciate your feedback I have asked our customer service team to contact you to find a solution. It is however disappointing that you didn't reach out to us for assistance before posting your review, as we are here to assist you. Please expect a message from our team shortly.
Kind Regards
Direct To Pet Team

Hi Sally
We are genuinely sorry to hear about the issues you encountered with our litter box. It's disappointing to learn that your experience led to such frustration, especially considering the importance of effective odor control in a cat litter box.
We sincerely apologize for any inconvenience and the unpleasant odor you had to deal with in your apartment. We truly value feedback from our customers and regret that you did not reach out to us directly when you faced these difficulties. We are dedicated to providing assistance and finding solutions to ensure our customers' satisfaction. I have asked our Customer Service Team to reach out to you
Kind Regards
Direct To Pet Team

Hi Carole
We appreciate your feedback and sincerely apologise for the inconvenience you have experienced. We would like to resolve this issue as soon as possible. We sent you an email last week to rectify the error, to date, we are yet to receive a response.
Please check your spam folder. We are eager to assist you and arrange for the correct item to be sent to you as soon as possible.
Kind Regards
Direct To Pet Team

Hi Zachary
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced with the post-order process.

We understand that the email you received regarding additional postage may have seemed unusual, and we apologise for any confusion it may have caused. As clearly stated in the product description, additional postage may be required based on the delivery postcode due to the weight of the product. Our intention is to ensure transparent communication about any potential extra costs associated with shipping.

We genuinely value your input, and we'll use your feedback to improve our communication and make the overall shopping experience better for our customers.
Kind Regards
Direct To Pet Team

Hi Andrina
Thank you for sharing your positive feedback on our corrugated cat scratcher. We are delighted to hear that your cat has taken a liking to it and that it has effectively redirected her scratching habits away from your new recliners.
Kind Regards
Direct To Pet Team

Hi Michelle

Thank you so much for taking the time to share your positive experience with our cat tree! We're thrilled to hear that you're really happy with your purchase. Creating a happy and engaging environment for your feline is our top priority, and we're delighted that our cat tree has met your expectations.
Kind Regards
Direct To Pet Team

Hi Kim

Thank you for sharing your feedback with us. We appreciate your comments and would like to address your concerns.

We're glad to hear that the bowl is working well for you, Our product description includes detailed measurements to provide customers with accurate information, but we understand that individual expectations may vary

Regarding the issue with the rough cut on the metal lid, we sincerely apologise for any inconvenience and potential injury. This is not the standard we aim to uphold, and we take product quality seriously. We do however, wish that you had contacted us as soon as you noticed the rough metal, We would like to investigate this further and ensure that it is resolved to your satisfaction. Our customer service team will be reaching out to you promptly to address this matter.

Additional delivery costs are covered in our Shipping & Warranty Terms & Conditions. You can find the link to this at the bottom of our website

Kind Regards
Direct To Pet Team

Hi Marilyn

Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that both of your dogs are enjoying our bed and finding it comfortable.

We appreciate your support and look forward to serving you and your dogs in the future.

Thanks again for choosing Direct To Pet

Kind Regards
Direct To Pet Team

Hi Jennifer

Thank you for sharing your feedback, and we're sorry to hear about your confusion regarding your recent purchase. We understand that misunderstandings can happen, and we appreciate the opportunity to clarify.

Our product description, including images and bold lettering, clearly states that the item is a raincover, not a pram. Additionally, the safety of our products is of utmost importance to us. Rest assured that our raincovers have undergone rigorous testing to ensure they meet the highest safety standards. They are distributed to over 30 countries, and have received positive feedback from satisfied customers worldwide.

Regarding your concern about animal safety, we assure you that our raincovers are designed with the utmost care and consideration for both user and pet safety. However, we understand that individual preferences and concerns may vary.

We would like to draw your attention to our terms and conditions, which outline our returns policy.

Thank you for considering our product, we appreciate the opportunity to provide clarity on its intended use.

Kind Regards
Direct To Pet Team

Hi Luke
Thank you for sharing your feedback. Our product description provides clear and comprehensive information, including images and measurements. We understand the importance of making an informed decision, especially when our customers are unable to physically inspect the product.

We would like to emphasize that our product description is designed to be transparent ensuring that customers have all the necessary details before making a purchase. We appreciate your perspective and encourage future customers to carefully review the dimensions provided, making sure that the product aligns with their preferences.

Kind Regards
Direct To Pet Team

Hi Hayley
Thank you for taking the time to leave a review. We appreciate your feedback regarding the instructions for our product. We strive to provide clear and helpful guidance, and we're sorry to hear that you found them to be challenging.

To better understand your specific concerns and improve our instructions, we would like to reach out to you for more information. Please expect a follow-up communication from our customer support team to gather additional details and address any issues you may have encountered.

We value your input and want to ensure that your experience with our product is positive. Thank you for bringing this to our attention, and we look forward to resolving any difficulties you may have faced with the instructions.

Kind Regards
Direct To Pet Team

Hi Nicole
Thank you so much for sharing your positive experience with our Dual Elevated Dog Feeder Bowl! We're thrilled to hear that both your dogs and cat are enjoying it. We appreciate your trust in our product
Kind Regards
Direct To Pet Team