Navidium Shipping Protection

Hi There
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you've experienced with our product.

We're committed to ensuring the satisfaction of our customers, and we'd like to address your concerns promptly. This product may be eligible for warranty. Our customer service team will contact you

Kind Regards
Direct To Pet Team

Hi Elichia
We greatly appreciate you taking the time to leave a 5-star rating for our 100cm Cat Tree! Your positive feedback is truly encouraging and means a lot to us.

We're thrilled to know that the cat tree has met your expectations. If you ever have any comments, suggestions, or if there's anything specific you love about the product, please feel free to share your thoughts with us. We're always eager to hear from our satisfied customers.

Thank you once again for choosing our product. If there's anything we can do to enhance your experience further, please don't hesitate to reach out. We look forward to serving you and your furry friend again in the future!

Kind Regards
Direct To Pet Team

Hi Montanna
We're genuinely sorry to hear that you're disappointed with both the Navidium Shipping Protection & Dog & Cat Soft Sofa, and we appreciate you bringing your concerns to our attention. We noticed that you've shared similar feedback on other review sites, expressing issues with product quality and difficulty in assembly.

We're here to help, and we truly value your feedback. However, it's disheartening to learn that you haven't reached out to us directly before posting your reviews. We're committed to resolving any concerns you may have, and without your contact, it makes it challenging for us to address the specific issues you're facing.

Please consider reaching out to our customer support team. We want to understand your experience better and work towards a resolution. Your satisfaction is our priority, and we're eager to assist you.

We look forward to the opportunity to make things right.

Best regards,

Direct To Pet Team

Hi Kylie
Thank you so much for taking the time to leave a 5-star review for our Navidium Shipping Protection! We're thrilled to hear that you found it good.

Ensuring a secure and protected shipping experience is a priority for us, and your positive feedback is greatly appreciated. If you ever have more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing Navidium Shipping Protection, and we look forward to serving you again in the future!
Kind Regards
Direct To Pet Team

Hi Adam
We sincerely appreciate your feedback and understand your concerns regarding the shipping cost for your recent purchase. We want to assure you that we are fully aware of the issues we are currently facing with our shipping process, and we are actively working to find a solution.

One of the challenges we encounter is that we utilise a variety of couriers to serve our customers efficiently. As a result, shipping costs can vary unexpectedly based on the specific courier, delivery location (postcode), and the type of product being shipped. We acknowledge that this can lead to situations where customers may be quoted different shipping costs than initially expected.

We deeply regret any inconvenience this may have caused you, and we are committed to improving this aspect of our service. Our goal is to provide a more consistent and transparent shipping experience for our customers.

Your feedback is instrumental in helping us address these issues, and we appreciate your patience as we work towards a resolution. We hope that you will consider giving us another opportunity in the future, as we strive to enhance your overall shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance. Thank you for choosing us, and we look forward to serving you better in the future.
Kind Regards
Direct To Pet Team